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All BIXOLON products are protected under a warranty.

In-Warranty Repair

BIXOLON's has several Authorized Service Centers, which are conveniently located near you to assist you with all repair needs. Simply provide proof of original purchase date to ensure your printer is still under warranty coverage and send it to an Authorized Service Center near you. BIXOLON products are covered against material and design defects, and all replacements parts and labor are complimentary.

Out-Of-Warranty Repair

BIXOLON Authorized Partners can provide you with diagnostic services and assist in providing you with repair options that minimize cost and provide you with the high quality services you've come to expect from BIXOLON.

BIXOLON Care (Label & Mobile Label printer only)

BIXOLON CARE is an extended warranty program aimed to support beyond BIXOLON's standard product warranties. BIXOLON CARE provides ongoing maintenance of its label and mobile label printers to sustain printing performance and prolong the life of the printer. The global maintenance program provides expert support to subscribers offering a range of services to suit their budgets.


Variable Warranty Duration

Protecting printers with tailored warranty
durations to sustain your printer's performance
and prolong the life of the printer

Battery Replacement

Optional warranty extensions supports
battery replacement after battery has expired.

Free Shipping

Free-of-charge return shipping
(Ground service only)

Full Coverage

Cover for accidental damage to internal and
external components through ongoing usage


Reliable Assistance

Help Desk telephone support and remote
diagnostics available 08:00-17:00 (local time)
Monday - Friday

Update software

Collaborative help to resolve everyday software
issues when device software is updated updated

Best-in Service

BIXOLON service repair centers are fully
support and replace defected parts


Process of returning a product for replacement
or repair during warranty period

If you want to join the BIXOLON Care, contact your local BIXOLON sales representative

Bixolon Co.,Ltd.


Phone: + 82-31-218-5500

Bixolon America lnc.


Phone: + 1-858-764-4580

Bixolon Europe GmbH


Phone: + 49-211-68-78-54-0

Bixolon Co.,Ltd.
7~8F, (Sampyeong-dong), 20, Pangyoyeok-ro 241beon-gil, Bundang-gu, Seongnam-si,Gyeonggi-do, 13494, Korea (ROK) Tel +82 31 218 5500 / Fax +82 31 218 5589
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773 Yongtan-dong, Chung Gu-City
Chung Buk, Korea 380-250
Tel +82 080 218 8080
Bixolon America Inc.
13705 Cimarron Ave Gardena, CA 90249
Tel +1 858 764 4580 / Fax +1 310 257 6869
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Bixolon Europe GmbH
Tiefenbroicher Weg 35, 40472 Düsseldorf
Tel +49 211 68 78 54 0 / Fax +49 211 68 78 54 20
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